Frequently Asked Questions

FAQ / Sales

I completed my payment successfully, but my order has not been processed. What should I do?

This is a very rare event that may occur due to an issue with the payment gateway. You may wait up to 24 hours for the invoice to get updated. If, even after 24 hours, your invoice is not updated, please follow these steps:

  • Contact Support : Send an email to [email protected].
  • Provide Payment Details: Include your payment transaction details or a screenshot of the transaction in your email.
  • Wait for Response: Our team will promptly get back to you via call and email to update you on the status of your order.